Dear Customer,

Thank you for shopping at Rutz St. Moritz. We strive to ensure your satisfaction with your purchase. Please carefully review our return and refund policies outlined below.

No Returns or Exchanges
In accordance with Swiss Code of Obligations (OR), we do not offer returns or exchanges for purchased products unless the product is defective or does not match the description. In such cases, please contact us within 7 days of receiving the item to arrange a resolution (e.g., replacement or refund).

Conditions for Defective Products

• Contact us via email (foto@rutz-stmoritz.ch) or telephone (081 833 32 18) and describe the issue.

• Return the product in its original packaging.

• Upon inspection of the product, we will issue a refund within 14 days to the original payment method or provide a replacement product.

Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the product is defective or was delivered incorrectly.

Contact
For any questions regarding our return and refund policies, please reach out to us at:
Optik Foto Rutz AG
Via Maistra 24, 7500 St. Moritz
Email: foto@rutz-stmoritz.ch
Telephone: 081 833 32 18

We recommend thoroughly reviewing product descriptions and details prior to purchase to ensure the product meets your expectations.

Sincerely,
Rutz St. Moritz